IT support for insurance: data handled like it matters

Personal, financial and clinical data with classification, retention and access control that a regulator would recognise.

Who had access, what changed, when it was patched and who approved it, produced on request rather than reconstructed afterwards.

Nothing moves without a plan, a window and a way back, because the alternative is a reportable event.

A trading floor, a checkout, a production line or a ward. When it stops, the number is known and it is not small.

Frameworks, supplier due diligence and certifications that are checked, not taken on trust.

Whether it is a grant, a public purse or a board, the spend has to be justified line by line and the value has to be visible.

Before anything changes we establish what is there, who has access to it and what the regulator expects to see. That baseline becomes the audit trail from day one.

A plan, a window and a way back for every change, with the approvals recorded. Nothing gets done on a Friday afternoon because somebody was passing.

Support, security, cloud, Microsoft 365 and backup from the same named engineers, so nothing falls between two suppliers when the auditor asks who owns it.

Access, patching, incidents and recovery tests, reported in a form you can hand over rather than translate.

Automation and intelligence where they genuinely help, built on data that is classified and access that is controlled. Human led, AI augmented.

Tell us who your regulator is and what your last audit asked for. We will show you the evidence we would produce, before you sign anything.

A team you know by name, not a rota of strangers. They know your estate, your people and what has gone wrong before.

Monitoring and support around the clock from the UK, so an out of hours incident is handled rather than queued until the working week.

Every repeat issue gets a root cause owner. That is how ticket volume comes down instead of creeping up year on year.

Patching, endpoint protection and access control are part of IT support, not a separate line item you find out you never bought.

Volumes, resolution times and the trend that matters, in language that does not need translating before the meeting.

Hand us the whole service desk, or use us to extend an internal team with specialist cover. The service is shaped around your structure, not ours.

A whole site, a core system or a large group of people unable to work. Worked continuously until it is resolved.

A key service degraded or a team blocked, with a workaround possible.

One person or one function affected, work continuing.

Requests, changes and questions with no immediate impact. Eight business hours.

Worth noting the first-rate way in which the business of managing the commission was conducted. Straightforward, honest and willing to deal with issues swiftly and effectively made for a productive and enjoyable working relationship. Thank you!

The team at InfraTech Systems have been outstanding partners in delivering our digital objectives. Their technical expertise is matched by a flexible, can-do attitude that’s essential in a public sector environment. They’re responsive, approachable, and genuinely committed to service quality, always willing to adapt to our evolving needs while maintaining a high level of professionalism and accountability. A trusted and capable delivery partner.

One conversation, no obligation. Bring your current contract and your last quarter of tickets. We will tell you what we would change, what we would leave alone and what it would cost, and you can decide from there.

Both models work. Some clients hand us the whole estate, others use us to extend an internal team with specialist capability such as cyber security or cloud. The service is shaped around your structure, not ours.

Every ticket gets a priority when it is logged, and the priority sets the clock. Response targets run from 15 minutes for a critical P1 issue to eight business hours for a routine request, and the service is measured and reported against them.

IT support is one part of a managed service that also covers cyber security, cloud, Microsoft 365, backup and disaster recovery and IT consulting. Take the lot, or the parts you are missing.

We are based at 46 Park Place in Leeds city centre and serve organisations across Yorkshire and the UK. Being close matters: clients can sit down with the engineers who run their systems.

Yes. Because change control, access and patching are run properly every day, the audit trail already exists when somebody asks for it. Access, patching, incidents and recovery tests are reported in a form you can hand over rather than translate.