Onboarding a charity, then cutting its monthly costs by 75%
A small UK charity came to us unhappy with its incumbent IT provider: poor service, no strategic support, and growing concerns about licensing and cyber security.
We onboarded it with minimal disruption, despite limited cooperation from the outgoing supplier, then reduced its monthly costs by 75% and took its Microsoft Secure Score from 45% to over 80% within weeks.
- Charity
- Managed IT services
- Microsoft 365
- Security
Change provider without stopping the charity
The charity relied heavily on its IT for outreach, fundraising and day to day operations, so business continuity was critical. Its incumbent provider was delivering poor service and no strategic support, and there were growing concerns about licensing inefficiencies and cyber security risk.
The immediate challenge was to onboard the charity with minimal disruption, despite limited handover cooperation from the existing supplier.
Structured onboarding with long-term impact
A fast but well-structured approach steadied the charity’s IT environment and kept things running smoothly from day one.
- 01
Discovery and prioritisation
Initial discovery to surface the key risks, including licensing issues and weak Microsoft 365 security. Immediate fixes came first, with a longer-term plan set out. - 02
Smooth transition and safeguards
Service desk operations migrated with minimal disruption, monitoring tools deployed and interim protections put in place to maintain uptime. - 03
Licensing and security
Licensing rationalised and Microsoft 365 reconfigured, taking the Secure Score from 45% to over 80% within weeks. - 04
Strategic roadmap
A forward-looking plan covering device lifecycle, cloud backup and user training, tied into regular leadership reviews.
Lower costs, stronger security, a stable service
A more agile, secure and cost-effective technology environment, leaving leadership free to focus on the charity’s work.
- Operational efficiency. Less IT complexity and lower maintenance costs, freeing resources for strategic work.
- Security and compliance. Stronger data protection, access controls and regulatory alignment.
- Productivity. A flexible, collaborative and mobile workforce with modern tools.
- A scalable foundation. An IT environment ready for continued innovation and growth.
- 75% lower monthly costs. And a Microsoft Secure Score taken from 45% to over 80% within weeks of onboarding.
Capabilities and technology
- Microsoft 365
- Security
- Cloud
- ITIL service management
- Cost and operational optimisation
- Azure
- Microsoft Intune
- SharePoint
Other work we can talk you through
Each one is a conversation we are happy to have in more detail.
Cloud migration for a frontline housing charity
Devices under central management, servers moved to Azure and over 2TB of files into SharePoint Online.Read the case study1,300 staff working from home, in a matter of days
A financial services organisation kept fully operational through the move to home working.Read the case studyReal-time recruitment data for a public sector organisation
Microsoft Power Platform dashboards that turned recruitment data into decisions.Read the case study
Not getting what you pay for from your IT provider?
One conversation, no obligation. We will tell you what we would look at first, and what switching to us would actually involve.
Related: Managed IT services for the day to day, and Cyber security for the protection built into it.
