Managed IT services in Leeds
IT that runs quietly, so your people can get on with the job
Support, security, cloud and the day-to-day plumbing, run as one service by a UK team you can name. We look after the estate so nobody in your business has to become the accidental IT person.
Human led, AI augmented. People answer, automation removes the repeat work behind them.
- ISO 27001 information security
- ISO 9001 quality management
- Cyber Essentials Plus
- Enterprise and public sector delivery
- Leeds based, national reach
Most IT problems are service design problems
Nobody calls an IT provider because the technology is interesting. They call because something keeps happening and nobody owns it.
- The same issues keep coming back. Tickets get closed, causes do not get fixed, and volume creeps up year on year.
- Nobody owns the estate. Support, security, cloud and licensing sit with different people, or with nobody at all.
- Security is a separate conversation. Patching and access control turn out to be things you assumed were included and were not.
- Microsoft 365 is doing half a job. You are paying for licences nobody uses and missing features you already own.
- Systems do not talk to each other. People move data by hand between tools that should have been joined up years ago.
- You cannot see what you are getting. No trend, no root cause reporting, no way to tell whether the service is improving or drifting.
What we look after
Take the lot, or take the parts you are missing. The service is shaped around your structure, not ours.
IT Support
Named engineers, 24/7 UK based cover and a service desk that fixes the cause rather than closing the ticket.IT support in detailCyber Security
Patching, endpoint protection, access control and monitoring, built into the service rather than sold as an extra you find out you never had.Cyber security in detailCloud Services
Migration, hosting and ongoing management, with the cost side watched properly so cloud spend does not quietly become the biggest line on the bill.Cloud services in detailMicrosoft 365
Licensing tidied, security baselines applied and the features you are already paying for actually turned on and used.Microsoft 365 in detailBackup and Disaster Recovery
Backups that are tested rather than assumed, and a recovery plan somebody has actually rehearsed before the day you need it.Backup and DR in detailIT Consulting
Architecture, infrastructure and roadmap work for the decisions that are too big to make on a support call.IT consulting in detail
Switching providers is the bit everyone dreads
It is usually the reason people stay somewhere that is not working. We run it in five stages so nothing depends on a single big weekend, and your people keep working throughout.
- 01
Look at what you have
Estate, contracts, licences, current tickets and the issues that keep coming back. No commitment at this point. - 02
Agree the shape
What we take on, what stays with your team, what the service levels are and what it costs. Written down plainly. - 03
Bespoke onboarding
Migration of data, tools and services based upon client requirements and priorities. Nothing switches over in one weekend. - 04
Fix the backlog
The repeat issues get root cause owners rather than joining a queue, so ticket volume starts coming down. - 05
Review and keep improving
Regular reporting on volumes, resolution times and trend, in language that does not need translating before the board meeting.
Switching provider, in practice
One engagement, start to finish: a provider switch done in a weekend, then the security work that followed.
Managed IT and security transformation for a financial services organisation
An independent security review exposed unpatched systems, weak access controls and gaps in Microsoft 365, and real doubts about the incumbent provider. We moved the service across in a single weekend, then worked through a prioritised remediation programme.
- Zero-downtime transition over a single weekend
- MFA enforced and Conditional Access policies in place
- A Microsoft Secure Score well above average for comparable organisations
- Tested Microsoft 365 backups and business continuity
Read the case study →
What you can hold us to
Every ticket gets a priority when it is logged, and the priority sets the clock. These are the response targets the service is measured against and reported on.
- 15 minResponse targetP1, critical. A whole site, a core system or a large group of people unable to work. Worked continuously until it is resolved.
- 30 minResponse targetP2, high. A key service degraded or a team blocked, with a workaround possible.
- 4 hrsResponse targetP3, medium. One person or one function affected, work continuing.
- 8 hrsResponse targetP4, low. Requests, changes and questions with no immediate impact. Eight business hours.
Resolution targets, availability targets for hosted services, the escalation route and what happens if we miss a target are written into the service agreement and reported against in the service review.
Human led, AI augmented
- Named engineers, not a rota of strangersYou get a team who know your estate and your people. A person answers. The repeat work behind them gets automated, which is what gives them the time to.
- Root causes get ownersThat is how ticket volume comes down instead of creeping up year on year. Every repeat issue has a name against it, and the reporting your board can read shows volumes, resolution times and the direction of travel.
- Security is part of the servicePatching, access control, endpoint protection and monitoring are in the contract from day one. Not an extra line you discover you never bought.
- Enterprise and public sector deliveryISO 27001, ISO 9001 and Cyber Essentials Plus behind it, with the audit trail to match. Leeds based, working nationally.
- The AI side is in the same buildingWhen automation or intelligence would genuinely help, it is the same team doing it, not a handover to a different supplier. Human led, AI augmented.
- Not sure which parts you need?Bring what you have. We will tell you what we would take on, what we would leave alone and what it would cost.Talk to an engineer
Sectors we have actually worked in
- Financial services
- Insurance
- Retail
- Public sector
- Transport
- Manufacturing
- Charity
Enterprise and public sector organisations where downtime has a cost somebody can name, and where the auditors ask real questions. If your sector is not on that list, say so on the call. We would rather tell you where our experience genuinely sits than claim a specialism we have not earned.
Tell us what is not working with your current setup
One conversation, no obligation. We will look at what you have, tell you honestly what we would change and what we would leave alone, and you can decide from there.
