Case study · Transport

Technology assessment and remediation for National Highways

National Highways was moving its digital capabilities into its Digital Service organisation. Before anything moved, someone had to establish what was in the estate, where the risks sat and who would own each system next.

We assessed the technology landscape, identified the gaps and built a remediation plan with a preferred solution for every system in scope.

  • Transport
  • Architecture
  • Transformation
  • Service optimisation
The challenge

Move the estate without moving its problems with it

National Highways aimed to transition its digital capabilities to the Digital Service organisation. That needed a detailed assessment of the existing technology landscape: what was there, where the gaps were, and a remediation plan with a preferred solution for each system in scope.

The goal was a seamless transition that also dealt with the inefficiencies and technical challenges already in the estate, rather than handing them on to the team taking it over.

Our approach

Assess, design, then agree it at the top

The project began with an in-depth evaluation of the technology stack, identifying outdated systems, security risks and integration challenges. From that came a structured remediation plan built on practical, sustainable solutions.

  • 01

    Assessment and gap analysis

    Reviewing the existing infrastructure and highlighting the areas that needed immediate action.
  • 02

    Solution design and implementation

    Putting the remediation strategies in place, including system upgrades, security enhancements and automation.
  • 03

    Stakeholder engagement

    Presenting the remediation options to senior stakeholders, so every recommendation lined up with business objectives.
The results

Ready for the Digital Service team to take over

A comprehensive remediation plan that addressed the key operational and technical shortcomings across the technology estate.

  • Security posture significantly improved. Vulnerabilities identified and baseline controls established.
  • Documentation standardised and uplifted. Clearer technical references for ongoing support.
  • Ownership and transition defined. Clear ownership and transition plans in place for the handover.
  • Stronger governance and risk oversight. A risk profile the incoming team understood before it took over.
  • Ready for service. The Digital Service team took over a stable, well documented and more efficient technology environment, with improved service readiness.
What we used

Capabilities and technology

  • Architecture
  • Transformation
  • Service optimisation
  • Azure
  • Databricks
  • Power Platform

See IT consulting

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Related: IT consulting for architecture and technology strategy, and Managed IT services for running the estate day to day.

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