1,300 staff working from home, in a matter of days
When the Covid-19 work from home mandate arrived, a major financial services organisation had to move around 1,300 staff to home working at once, including contact centre teams who relied on office-based access to the corporate phone system.
We scaled its existing remote access, put contact centre staff on softphones and fast-tracked two-factor authentication. Remote working was live for 1,300 users in a matter of days.
- Financial services
- Architecture
- Digital workplace
- Managed services
Keep customer service running, from home
In response to the Covid-19 work from home mandate, the organisation needed to enable remote working for approximately 1,300 staff, urgently. That included a high number of contact centre users who had relied on office-based access to the corporate telephony.
Keeping customer service running throughout, while meeting government requirements, was a significant operational challenge.
Speed, simplicity and every user connected
The focus throughout was speed, simplicity and making sure every user could stay connected and productive, wherever they were working.
- 01
Scale the remote access
The existing remote access solution adapted and scaled quickly, so employees, contact centre teams included, could securely reach the systems and tools they needed from home. - 02
Softphones for the contact centre
A simple softphone solution so contact centre staff could keep handling calls offsite without disruption. - 03
Fast-track secure logins
A fast-track process for issuing two-factor authentication tokens, plus hands-on support for staff new to remote working tools.
Full operations, through an unprecedented shift
The rapid response and a clear focus on usability meant the organisation kept full operations running. The solution met the immediate need and laid the foundation for more flexible working in the future.
- Secure and scalable. A secure, scalable solution supporting every critical role.
- Customers still served. Contact centre staff kept serving customers from home.
- Full business continuity. Operations maintained throughout, with leadership recognising the impact.
- Ready for flexible working. A foundation for more flexible working in the future, not just a fix for the moment.
- 1,300 users working remotely in a matter of days. The organisation stayed fully operational through the move to home working.
Capabilities and technology
- Architecture
- Digital workplace
- Managed services
- Infrastructure
- Citrix
- VoIP
- Microsoft 365
- VMware
- Nutanix
Other work we can talk you through
Each one is a conversation we are happy to have in more detail.
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Need your people working securely from anywhere?
Whether you are modernising your IT, upgrading your infrastructure or changing the way your teams work, we will help you deliver it properly, on time and without disruption.
Related: Managed IT services and IT support with named engineers who answer the phone.
