InfraTech Systems’ RAISE give organisations predictable, secure and continuously improving IT operations without the cost or complexity of managing them in-house.
By combining AI-driven monitoring, automation, and analytics with accountable UK-based service delivery, we reduce downtime, lower operational costs and stabilise IT spend through fixed monthly pricing. For leadership teams, this means improved productivity, reduced risk and clearer return on technology investment; for IT leaders, it delivers faster response, stronger security and a practical roadmap for optimisation, including secure adoption of Microsoft Copilot.
If IT is slowing your business down, we bring it up to speed. If it’s costing too much, we reduce waste and raise quality. If you’re tired of slow responses or generic advice, you get a proactive UK team that knows your environment and fixes issues fast. And if you’re juggling multiple systems and vendors, we simplify operations with one accountable service which is backed by AI automation that keeps your business moving and your IT improving.
Managed IT services reduce downtime and give you dependable day-to-day support. AI makes them smarter, correlating signals earlier, improving triage and accelerating resolution. Automation makes them leaner, standardising routine work (patching, onboarding, monitoring, reporting) so your team spends less time on admin and more time on outcomes. Lastly, when you’re ready to scale productivity with Microsoft Copilot, we help you adopt it securely, so you get value without governance headaches.
InfraTech Systems’ RAISE are AI-Integrated Managed IT Services that are designed to give business leaders confidence, control and measurable return on IT investment. For SMBs, this means enterprise-grade capability without the cost or complexity of building it in-house. For larger organisations, it means standardised operations, reduced noise and IT that scales efficiently across users, sites and systems.
Our approach combines AI-driven monitoring, automation, and analytics with accountable UK-based service delivery to reduce downtime, lower operational overheads and stabilise IT spending through predictable monthly costs. By automating routine operations, improving incident prevention and optimising licensing and cloud usage, we help organisations reduce avoidable IT costs while improving service quality and resilience including a secure, governed path to Microsoft Copilot.
Proactive Support & Monitoring (AIOps-Driven)
We monitor endpoints, servers, networks and cloud services 24/7 to detect anomalies early and prevent issues before they impact users. AI-enhanced monitoring reduces alert noise, highlights likely root causes, and speeds up triage. Automation runbooks handle repeatable tasks consistently (health checks, patch verification, routine maintenance and remediation steps) so your environment stays stable as you grow. The result is fewer disruptions, improved performance, and better visibility into operational health — with clear reporting you can share with leadership.
IT Service Desk (Fast UK-Based Support, AI-Assisted)
Your users need quick help and they need to feel listened to. Our Service Desk blends friendly human support with AI-assisted triage, so tickets are categorised, prioritised and routed faster. Common requests are streamlined through repeatable workflows, reducing wait times and improving user experience. For IT leaders, we reduce repeat incidents through problem management and standardised resolution patterns. For the business, that means productivity stays high, interruptions stay low and you get a dependable support experience that feels like part of your organisation.
Digital Employee Experience Monitoring (DEX)
Hybrid work means productivity depends on user experience, not just server uptime. We monitor how technology works for your people. You receive a simple monthly employee experience scorecard, so improvements are visible and measurable.
Managed Backup & Disaster Recovery
Downtime costs money and data loss costs trust. Our managed backup and disaster recovery service protects Microsoft 365 and critical workloads with reliable backups, recovery planning, and validation. We design recovery around your business priorities (RTO/RPO expectations), help reduce operational risk and ensure you can restore what matters quickly when it matters most. AI strengthens resilience with automated backup validation and early detection of deletion/encryption patterns typical of ransomware.
AI integrated Managed Cybersecurity
Cybersecurity isn’t a once-a-year project – it’s a daily reality. Our managed security combines best-practice controls with AI-assisted detection, so threats are spotted earlier and contained faster. Security is built on Zero Trust principles, backed by EDR/XDR threat detection, patch governance, intelligent threat correlation, and continuous compliance reporting. For higher-risk environments, we offer a SOC/MDR upgrade path.
Predictable Monthly Costs with Continuous Optimisation (FinOps)
InfraTech managed services are fixed prices, no surprise invoices. We continuously optimise Microsoft 365 and software licensing, Cloud resources and usage costs and Vendor contracts and renewals. Clients typically reduce licence and cloud waste by around 10–25% in year one, with savings tracked in quarterly reviews.
AI Adoption, Done Securely
Many UK SMBs want AI benefits without data risk or runaway costs. InfraTech’s AI Foundations service helps you adopt tools like Microsoft Copilot or other GenAI safely and thoughtfully. We also provide a Microsoft Copilot readiness assessment, secure roll‑out, and ongoing Copilot management to keep data safe and usage cost controlled. Our AI governance framework aligns enterprise best practices covering data classification, access controls, auditability, acceptable‑use policies and ongoing risk monitoring. We rapidly prototype high‑value AI use cases and deliver proofs‑of‑value in weeks, so you can validate ROI before scaling. User training, change management and adoption tracking are included to ensure AI delivers real productivity gains. The focus is business value: faster work, better consistency, and reduced friction, delivered in a way that aligns with compliance requirements and internal policies.
AI Automation & Agentic Workflows (reduce manual effort, increase speed)
Through our RiverAI partnership, customers can access workflow automation and AI engineering support to eliminate repetitive tasks and improve operational throughput. We identify high impact use cases (support workflows, onboarding/offboarding, reporting, internal ops), build proofs of value quickly, and scale what works. The outcome is fewer manual steps, faster turnaround and better consistency across IT operations to free your team to focus on strategic work while automation handles routine execution. This is how managed services become a growth enabler, not a cost center.
We make switching (or upgrading) managed services straightforward. Our onboarding is designed to minimise disruption, establish strong documentation, and get you to a stable, secure baseline fast then we layer in AI automation to keep improving performance and response over time.
We confirm priorities, critical systems, support expectations and responsibilities. You get a clear onboarding plan, service scope and escalation routes so there are no gaps.
Key Deliverables:
We document your environment and verify access, monitoring, backup status, and security foundations, so support is reliable from day one.
Key Deliverables:
We prioritise quick wins and risk reduction, then identify operational automation opportunities (repeat tickets, patching workflows, onboarding/offboarding, reporting) to improve efficiency and ROI.
Key Deliverables:
We confirm “how to work with us”, lock in reporting cadence, set QBR/MBR rhythm, and align Copilot governance/rollout if relevant.
Key Deliverables:
Discovery and monitoring foundations
Stabilisation, security hygiene and backup validation
Service desk optimisation and automation runbooks
Review, roadmap sign-off and Copilot readiness
We can do either. Many clients choose fully outsourced Managed IT, while others prefer co‑managed support where we handle monitoring, security, and Service Desk overflow alongside your in‑house team.
Our Service Desk follows ITIL processes with clear SLAs tailored to your business. AI triage helps prioritise urgent issues so response and resolution times stay fast and predictable.
We support UK organisations across finance, charities, professional services, and public‑sector‑adjacent teams. Our services scale from small teams to multi‑site businesses.
No. Self‑healing only runs approved, low‑risk runbooks. Anything higher‑risk requires human approval. Every action is logged for full transparency and compliance.
Yes. We manage Microsoft 365, identity, endpoints, cloud workloads, backups, and security. We also optimise cloud spending and licensing to prevent waste.
We combine AI‑assisted threat detection with strong patching, endpoint protection, and ransomware‑aware backup policies. We also validate backups regularly to ensure recoverability.
We align services with GDPR, ISO 27001 good practice, and Cyber Essentials Plus requirements, and provide evidence reporting to support audits and cyber‑insurance renewals.
Your monthly plan covers Service Desk support, proactive monitoring, patching, security baseline, and backup/DR (scope depending on tier). Everything is clearly defined in your SLA.
Yes. Our AI Foundations add‑on assesses readiness, secures data access, identifies ROI use cases, and supports roll‑out and user enablement.
Move from reactive support to AI-integrated Managed IT Services with measurable outcomes, predictable monthly pricing, and a partner that genuinely cares.
